Frequently Asked Questions

In your account dashboard, navigate to the account details section, enter your new password and click save. If you cannot remember your password, you can reset it using this form.

You can unlock more downloads at any time by upgrading your ImpactPlus subscription.

Yes, if you are a teacher currently working in a school and you want to share our sketchnotes with your school colleagues.

You must not alter, adapt or crop our sketchnotes in any way when you include them in your learning materials.

If you are not a teacher currently working in a school, you must contact us enquiries@impact.wales to request permission prior for their use.

You will need to set up a multi-factor authentication code when you login to Impact Plus for the first time.

You will see a QR Code on your screen, open the Google Authenticator app on your phone, press the “+” icon to scan the code using your phone’s camera and then type in the 6-digit code into the box.

If you do not have the Google Authenticator app on your phone, you can download and install it for free from the Play Store (Android) or the App Store (Apple)

You will need to enter a new code every time you sign in. This helps to protect your personal information and keep your account secure.

Using your Google Authentication App, remember that these codes change every 30 seconds, so ensure that you’re entering the code correctly with enough time remaining before it changes.

Please contact us if you need your Google Authentication Settings reset

All ImpactPlus accounts are required to use Two Factor Authentication using an Authenticator App.

This helps to keep your account secure. You will be prompted to set this up when first logging in to your ImpactPlus account. If you need to change this information, visit the  Two Factor Authentication Settings  from your account dashboard.

You can download an app  (e.g. Google Authenticator) for iOS or Android from the App Store.

Please get in touch with us to remove your account.

Please check your Promotions, Junk or Spam folders and mark the email  from Impact School Improvement as ‘not spam’.

You can also use the lost password form to get a password reset link emailed to you, even if you’ve just signed up.

We launched a new website on 11 July 2021, due to the secure nature of multi-factor authentication,  these codes could not be migrated to this new website.

You can remove the old code from your Authenticator App and create a  new one  upon your first login.

You can upgrade or downgrade your subscription at anytime.

Visit the Impact Plus Pricing Page and choose ‘sign up’ on  the new plan you’d like to subscribe to.

Once you’ve finished the checkout process, your new plan will be come active upon receipt of payment.

If you upgrade to a higher plan, you will be charged or invoiced immediately for the difference.

If you downgrade to a lower plan, your account will be in credit with what you’ve already paid and you will be charged the new lower price upon renewal.

Please contact us if you have any queries.

• 200 – Unlimited sketchnote downloads a month
• 200 – Unlimited professional learning downloads a month
• Research-focused podcasts
• Expertly curated professional learning links 100+ double authentication log ins
• Administrator membership function
• Annual invoicing

Please fill in the contact form to find out more.

Yes, but this is not available in your account dashboard.

To change your billing frequency, please get in touch.

To cancel your Impact Plus Subscription, visit your Account Dashboard, then click on ‘My Subscriptions’ and click on ‘cancel’.

Your subscription will remain active for the remainder of the billing period, and you will not be charged again on the renewal date.

Upon cancellation, you  will be moved to a ‘free’ tier account.

Your download credits will renew on a monthly basis in line with your renewal date.

If you have an annual account , your credits will be renewed every calendar month starting on the date you signed up.

Therefore, if you signed up on 15th July, your credits will renew on the 15th of every month unless cancelled.

Please contact us with your order number .

We operate a strict no returns, no refunds policy. What this means in practice, is that once you have downloaded your digital document, your order can no longer be changed.

If however, you are not entirely satisfied with your purchase, you have 7 days from date or purchase to contact us via email at enquiries@impact.wales.

Read our full refund policy here.

You can pay for your Impact Plus subscription by:

• Credit/debit card
• Invoice (BACS/Bank Transfer)
• Invoice (Cheque)

If you pay by credit/debit card, your subscription will become active immediately.

Invoicing is only available for annual subscribers joining at the ‘Professional’ level or higher.

If you pay by invoice (BACS, Bank Transfer or Cheque), then your subscription will become active within 3 working days upon receipt of payment.

You will be notified via email when your subscription is active.

Annual invoicing is only available members subscribing to the ‘Professional’ Tier or higher.

Your subscription will then become active within 3 working days upon receipt of the invoice.

The ability to pay by invoice is not available to ‘basic’ account holders. If you are a basic account holder, you must use a credit or debit card instead.

Yes, but you must manually pay your invoice upon receipt or your account will switch to ‘inactive’.

You will be sent an invoice by email on the date of renewal which you can pay for using BACS transfer or cheque.

Your Impact Plus account will be reactivated within 3 days on receipt of payment.

If you have an ‘Ultimate’ or ‘Enterprise’ Impact Plus subscription, you can add additional accounts with individual logins without creating a new subscription.

This means that your colleagues and team members can also access our extensive library of sketchnotes and resources.

In your Account Dashboard, click on ‘My School’ to add additional users.

New users will be sent an email to setup their own unique passwords.

If you have an ‘Ultimate’ or ‘Enterprise’ Impact Plus subscription, you can remove individual users within your subscription plan.

Visit your Account Dashboard, click on ‘My School’  where you will see a list of users, click ‘remove’ on the right-hand side to immediately remove this user.

Upon removal, they will no longer be able to login or access any ImpactPlus resources.

You can update your own billing details including:

• Name
• School name/Company name
• Street address
• Email address

It’s important that your billing contact details are correct to avoid any delays when renewing your subscription.

Visit this page whilst logged in to change your billing contact details.